Policies

Because our products are consumable supplements, we can only accept returns of unopened, unused product in its original packaging, within 30 days of delivery. Return shipping is paid by the customer. Returns are accepted only after we approve them by email; do not send a package back without our instructions.

If your order arrives damaged (for example with a broken, open, or missing inner seal), you received the wrong item or label, or the product is expired, contact us within 7 days of delivery with your order number, a photo of the item, and a photo of the lot number and expiration date printed on the bottom of the bottle. We’ll make it right at no cost to you with a replacement or, if a replacement is not possible, a refund.

Carriers set delivery times, and tracking does not always update right away. If your tracking shows no delivery 30 days after your order date (45 days for Canadian orders), email us with your order number and we will investigate and send a replacement or refund. If your tracking shows delivered but you did not receive the package, email us within 14 days. We will help check with the carrier, but we cannot guarantee a replacement or refund.

Email hello@goodgainslabs.com with your order number and reason for return. We’ll send you instructions and, once approved, a return shipping address.

Once we receive and inspect your return, we’ll notify you of approval and issue a refund to your original payment method. Original shipping charges are non-refundable.

Opened or used product, and any item marked final sale, cannot be returned. Orders shipped to Canada are final sale and cannot be returned, except for damaged or incorrect items as described above.

Questions about a return? Reach us at hello@goodgainslabs.com.